Privacy Policy

This Privacy Policy explains how Affordable Legal ("we", "us", "our") collects, uses, stores, and protects your personal information when you contact us or use our McKenzie Friend services. We are committed to handling your data lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you submit our contact form, call us, or engage our services, we may collect:

• Your name, telephone number, and email address;
• Details of your case or situation that you choose to share with us;
• Documents and correspondence you provide in connection with your matter;
• Your preferred contact method and any scheduling information.

2. Why We Collect It

We process your personal data in order to:

• Respond to your enquiry and arrange your free consultation;
• Provide the McKenzie Friend services you engage us for;
• Communicate with you about your matter;
• Meet our legal and regulatory obligations.

Our lawful bases for processing are your consent, the performance of a contract with you, and our legitimate interests in operating and improving our service.

3. How We Store and Protect Your Data

Your information is stored securely and access is limited to those who need it to provide your service. We apply appropriate technical and organisational measures to protect against unauthorised access, loss, or disclosure. Sensitive case material is handled with strict confidentiality.

4. Sharing Your Data

We do not sell your data, and we do not share it with third parties for marketing. We will only disclose your information where required to do so by law, by a court order, or by a regulatory authority, or where strictly necessary to deliver the service you have engaged us for (and then only with your knowledge).

5. Data Retention

We retain your personal data only for as long as necessary. Where we have provided services to you, we typically retain case records for a period of three years following the end of our engagement, after which the data is securely deleted, unless a longer period is required by law.

6. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data (rectification);
• Request deletion of your data (erasure), where applicable;
• Object to or restrict certain processing;
• Withdraw consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Contact Us About Your Data

To exercise any of your rights or ask a question about this policy, contact us on +44 7717 011856 or via our contact form.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date.